Breathe108 t/a Inertia Wave South Africa only accepts returns from our website, inertiawave.co.za. If you purchased your product from any other website, please contact that url - of that site.
Breathe108 t/a Inertia Wave South Africa only accepts returns of unused, or defective (and/or unworn) items in the same condition in which they were received sealed in the plastic bag. If you do open bag, and try the product, please don't hit the ground. If there are any signs of usage (see "Signs of Usage, Damages, or Wear") Must be returned within 7 calendar days of the date they were ordered. Please include all pieces, parts, and order # with your return.
Breathe108 t/a Inertia Wave South Africa stands behind the quality of all of the Inertia Wave products. If your item arrives with a defect or length variances, you need to contact wave@inertiawave.co.za and we will show you via video how to measure the Inertia Wave. If length has discrepancies, we will issue a return ticket. Once received, our staff will assess and service your request.
All refunds take 14 days once received.
Refunding Your Payment
If you made a purchase online at www.inertiawave.co.za, the refund will be issued to the payment method used at the time of purchase. This includes credit card, or any other integrated checkout method, or by Electronic Bank Payment
15-Day Satisfaction Guarantee (Did you anchor 60cm-91cm apart, and 100cm from ground?)
If you are not completely satisfied with the performance of the Inertia Wave send it back within 15-days of the purchase date to the return address below. To receive a full refund. The product must not show any signs of usage such as, but not limited to, nicks, floor marks, streaks, scuffs, cuts, folds, bends, chips, or weariness on the rail anchors to qualify. Product must be received and checked by our team prior to refund. If buyer exceeds the 15-day refund policy period, Fix Breathe108 t/a Inertia Wave South Africa is unable to refund original purchase.
Signs of Usage, Damages, or Wear
In order to qualify for the full refund, the product must not show any signs of usage, damage, or wear. This includes, but is not limited to, nicks, floor marks, streaks, scuffs, cuts, cracks, folds, bends, chips, tears, etc.
International Returns - VAT TAXES
Note:. If recipient fails to pay VAT customs tax to receive product, or does not respond to the courier or boarder representative...and your country aborts, or returns package to our warehouse (Gauteng, South Africa) There will be a $70.00 charge deducted from refund. Vat taxes are worldwide. Customer should be aware that exporting or importing anything outside their Country their custom agent has a specific VAT tax.
International returns do not qualify for full refunds.
Breathe108 t/a Inertia Wave South Africa will be willing to discuss reason for refund. If approved, there will be a 30% restocking fee from International orders.
IF DEFECTIVE: We will replace with proof of damage.
There will be a $50.00 destination charge outside of the South Africa.
Damages in Transit
If the product is damaged during delivery, Breathe108 t/a Inertia Wave South Africa will provide a brand new replacement for no additional charge. Please email a photo and description of any damages to wave@inertiawave.co.za along with your name, order number, and contact information. A representative will contact you within 7 business days. Once seen via photo or video, we will confirm sending you a shipping label via email.
Defective Product
If the product is defective, Breathe108 t/a Inertia Wave South Africa will provide a brand new replacement for no additional charge. Please email a photo and description of any defects to wave@inertiawave.co.za along with your name, order number, and contact information. A representative will contact you within 7 business days.
Exchanges
If you purchase the wrong product (for example, the Inertia Wave® SOLO versus the Inertia Wave® DUO), the customer will be responsible for providing a return label for their replacement. Breathe108 t/a Inertia Wave South Africa will not be responsible for the shipping replacement.
Coupon Codes
Any coupon codes used with original purchase will be subject to 100% of the total value of the coupon code used at time of purchase.
Return Address
Please send all returns and exchanges to the following address. Do not send product if it has exceeded the 15-day purchase date. It will be not sent back to recipient and the recipient will need to arrange for collection at their cost.
Breathe108 t/a Inertia Wave South Africa
107 Gertrude Street
Fontainebleau
Gauteng
South Africa
2194
